Welcome to the House Hunt family, we understand moving in to your new home can be really stressful and quite daunting but feel rest assured we at House Hunt are always here to help to ensure your move in process is carried out with minimum stress.

Please see below a breakdown of important information relating to this process.

Keys & Initial Rental Instalment

The key handing out process is carried out strictly via an appointment based system.

The collection times fall between 2PM and 4PM on the 1st day of your tenancy.

We advise you to contact the House Hunt move in team a minimum of three weeks prior to the start of your tenancy. If an appointment is not booked, the House Hunt move in team will contact you with a subsequent date and time of the next available slot. 

Should you wish to collect keys on a different date - please ensure three weeks minimum notice is to provided.

Please Note:

  1. If you are living in a shared household property, tenants must nominate a lead tenant who will be in charge of collecting all keys for the property. Keys will not be released on a room by room basis.
  2. If you are living in a single household property, you will be responsible of collecting your own keys.

If you would like to appoint a friend of family member to collect all keys for the property on behalf of the lead tenant, we will require an email from the lead tenant stipulating who the nominee will be (Name, Contact Number and Contact Email). The nominee will be required to bring an original copy of their passport or drivers license upon key collection.

To book an appointment please (click here) and complete the form.

Name*

- Please enter the lead tenants full name (the tenant who will be collecting the keys on behalf of all tenants)

Rental Property Address*

- Please enter the full rental address of the property you are moving into      

Phone*

- Please enter the lead tenants full contact number (the tenant who will be collecting the keys on behalf of all tenants

Email*

- Please enter the lead tenants full email address (the tenant who will be collecting the keys on behalf of all tenants

Date and Time*

- Please use the drop down calendar menu to choose the time and date you would like to be booked in for (the tenant who will be collecting the keys on behalf of all tenants)

An agent from House Hunt will then be in touch to confirm the exact slot depending on availability by email, the timings are on a first come first serve basis so it is essential you are booked in for your key collection. Charges may apply if tenant does not turn up to appointment. 

Additional Comments*

- Please include any specific requirements which you may have (the tenant who will be collecting the keys on behalf of all tenants.)

PLEASE NOTE:

Keys will only be released once the first rental instalment as stipulated in your AST agreement is paid in full.

All  key bookings are provisional until the below conditions are met:

  • First rental  instalment must be paid 10 days before the start of tenancy. 
  • Rental payments are strictly to be paid via bank transfer only.

A standing order must be set up for the entire tenancy period. Your designated property manager will be in touch with you directly to advise you with the respective bank details and payment references. 

Moving In 

Once the keys have been collected we recommend the lead tenant should inspect the property (ideally with the other tenants) within 20 days of the tenancy commencing to eliminate any problems which may occur, if there are any cleaning and maintenance issues this must be brought to attention within the first 7 days into the start of tenancy. Any maintenance works negotiated at the time of contract signing or any major issues picked up during the tenants inspection will be carried out and completed within 8 weeks of the tenancy start date. There will be no compensation offered whilst these works are being carried out. No cleaning services will be provided after 10 days into the contract if there are any issues which have not been brought forward to Agent/Landlord. 

PLEASE NOTE:

If there are any areas you would like to raise to House Hunt (please read the below carefully) - 

  • Do not sent individual emails with your concerns we require only one point of contact (this must be the nominated lead tenant), this will ensure that your dedicated property manager can target all points  and provide sufficient solutions in a timely manner. 
  • We will require one nominated tenant to report any maintenance issues through our online maintenance portal by clicking here. Further information regarding the maintenance policy can be found by clicking here  
  • Do not ring the office line regarding any queries as this will delay the process as our maintenance team is strictly working via the online maintenance portal 
  • The moving in period which generally falls in July and September is the busiest time of year so it is essential that tenants do co-operate and follow the protocols stipulated above. 

The email to contact us on regarding cleaning concerns is -  maintenance@househuntltd.co.uk

To report any maintenance queries simply click here.

Inventory

The inventory will be conducted by a designated inventory clerk within 35 days from when the keys have been collected, the documentation will be produced and provided to tenants electronically to look over and sign and return. It is imperative you read this document in it is entirety and ensure you are happy with what is stipulated. The document must then be signed and dated and returned back to House Hunt via the online platform. All details regarding the inventory policy and protocol can be found here. It is very important you understand the full terms and conditions of the inventory protocols

Gas/Electricity Providers

Please contact the energy providers and inform them of your tenancy start and end date, you must also provide meter readings from the first date of your tenancy. Gas and electricity accounts must be in the names of all tenant(s). To check who your current energy provider is please contact the numbers provided below. 

To find the suppliers of electric please call – 03456015972

To find the suppliers of GAS please call – 08706081524

If your tenancy is bills inclusive you do not require completing the above protocol. If you have set up a package with STB please click here

Water

Please contact your water provider and ensure all tenants are named on the new account and if a water meter is present at the property please supply meter readings from the first date of tenancy. 

To find out your water supplier, please (click here). 

If your tenancy is bills inclusive you do not require completing the above protocol.If you have set up a package with STB please click here

Internet

Please contact your Internet provider and ensure all tenants are named on the new account. To find out the current internet provider, please (click here). We at House Hunt work very closely with Virgin Media you may qualify for discounts as a House Hunt tenant if you select one of their services. For more information please contact us via email This email address is being protected from spambots. You need JavaScript enabled to view it.

If your tenancy is bills inclusive you do not require completing the above protocol.

TV Licensing

Please contact  TV licensing and ensure all tenants are named on the new account.

If your tenancy is bills inclusive you do not require completing the above protocol. If you have set up a package with STB please click here

Council Tax

Please contact Birmingham City Council and inform them of the start and end date of your tenancy. If you are full time students you must ensure you provide Birmingham City Council the following:

(If you are living in a shared property, all the following must be included into one email with your council tax reference number as the subject of the email) – This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Copy of your signed tenancy agreement
  • Copy of your student identification card
  • Student exemption certificate – this can be obtained from "Aston Web Student Hub" located in the Aston Web Building (R7 on the campus map).
  • If you can not physically visit the "Aston Web Student Hub" you can obtain this letter from the UOB online shop or alternatively you can email This email address is being protected from spambots. You need JavaScript enabled to view it. with the following template and they will provide your the student exemption certificate. 

     Dear Sir/Madam, 

     I am emailing to request a student exemption certificate for council tax which showcases my current rental property,

 
    My details are as follows:
   Full name:
    Student number: 
Course details:
Current out of term home address:
 
Kind Regards 
 

We do request a copy to be also sent to Hunt Hunt using the following email This email address is being protected from spambots. You need JavaScript enabled to view it.

Once the above is completed you must (click here)  and complete the online form required by Birmingham City Council.

Once you have received a bill showcasing the final balance £0.00 please forward to This email address is being protected from spambots. You need JavaScript enabled to view it.

Renewal 

We at House Hunt are always happy to renew tenancies. To ensure your renewal is carried out efficiently we must be made aware via email This email address is being protected from spambots. You need JavaScript enabled to view it. on or before 1st October.

Should your group change numbers we can switch you over to another one of our deluxe student pads (you may be eligible for loyalty discounts)

You will be assigned a dedicated tenancy renewal consultant who will advise you through the process and undertake all relevant protocols.

Maintenance and Repairs 

A full detailed insight regarding the maintenance protocols can be found by clicking here, maintenance can only be reported and handled through our online platform. You must read the page on our website regarding maintenance which will guide you further - click here.

Cleaning

We at House Hunt believe in honesty and transparency so we will like to emphasize and ensure all our tenants are aware of their responsibilities in regards to the cleaning and the general up keep of their new home. Our end of tenancy cleaning booklet is an easy guide with loads of suggestions and directions on how to maintain the cleaning of the property as well as the level of cleaning required when returning the property at the end of your tenancy.  

 

Should you require further information regarding your end of tenancy protocols please (click here). 

We House Hunt have also created you a few video clips of what is required when conducting your end of tenancy clean (Please Note: These are general guidelines and a brief over view)

Please find these links below:

Important Tenant Information Booklet

Our information booklet is your go to booklet for key information regarding repairs, emergency processes and contact details. Please always refer to this booklet and follow all procedures stated. A copy of our booklet can be found below please click on the booklet icon and download accordingly.

  • Trading Standards
  • CMP
  • DPS
  • My Deposit
  • ICO
  • PRS
  • NLA National Landlords Association
  • Midland Landlord
  • HISCOX