This is the most daunting time of the year. It is when we have to bid farewell to all our great tenants and our tenants have to say goodbye to both us and the place they have called home for the past year. We at House hunt understand moving out is stressful both physically and mentally and we want to share some pointers below to ensure your moving out process is smooth and hassle free.

Rent

Please ensure the rent is paid up to the end of tenancy and there are no rental arrears on the account. Failure of payment can lead to financial complications and delay in return of deposits. Rent arrears can also lead to CCJ's these are county court judgements and will show up on credit ratings and affect your credit score.

  • Your deposit can not be used as substitute to rent. 
  • Standing orders and direct debits must be cancelled once the last rental payment has been cleared. If any rent is over paid this will be returned back to yourself minus a £30.00 charge within 28 days from when payment was instructed. 

Utilities/ Bills

Gas/Electric

Please contact your energy provider requesting your final bill to be sent out and ensure it is paid in full, you will be required to submit your final meter reading which will automate your final bill. Proof of final bill showing the balance £0.00 must be forwarded to House Hunt (This email address is being protected from spambots. You need JavaScript enabled to view it.). Failure of payment and account closure can also lead to financial complications and delay in return of deposits. We at House Hunt are always happy to help and guide you through this process as we can understand this will be something new to a lot of you.

The deposit process can not be carried out unless the above is carried out and evidence is provided to House Hunt. 

If your tenancy is bills inclusive you do not require completing the above protocol regarding gas/electric. If you have set up a package with STB please click here

Water

Please contact your provider requesting your final water bill to be sent out and ensure it is paid in full, you will be required to submit your final meter reading which will automate your final bill (if you have a water meter installed in your property) if you have a fixed water bill than you will just be required to clear accounts until the last date of your tenancy. Proof of final bill showing the balance £0.00 must be forwarded to House Hunt (This email address is being protected from spambots. You need JavaScript enabled to view it.).

To find out your water supplier, please (click here). 

Failure of payment and account closure can also lead to financial complications and delay in return of deposits. We at House Hunt are always happy to help and guide you through this process as we can understand this will be something new to a lot of you.

The deposit process can not be carried out unless the above is carried out and evidence is provided to House Hunt. 

If your tenancy is bills inclusive you do not require completing the above protocol regarding water.If you have set up a package with STB please click here

Internet

Please contact your internet provider requesting your final bill to be sent out and ensure it is paid in full. Proof of final bill showing the balance £0.00 must be forwarded to House Hunt (This email address is being protected from spambots. You need JavaScript enabled to view it.). You must close your accounts 30 days in advance before your contractual end date.

To find out your internet provider, please (click here) whilst you are using the broadband connection. 

Failure of payment and account closure can also lead to financial complications. We at House Hunt are always happy to help and guide you through this process as we can understand this will be something new to a lot of you.

The deposit process can not be carried out unless the above is carried out and evidence is provided to House Hunt. 

If your tenancy is bills inclusive you do not require completing the above protocol regarding internet. If you have set up a package with STB please click here

TV Licencing

Please contact  TV licencing  and ensure you have cleared the one of payment for your tenancy period. Proof of bill showing payment must be forwarded to House Hunt (This email address is being protected from spambots. You need JavaScript enabled to view it.).

Failure of payment and account closure can also lead to financial complications. We at House Hunt are always happy to help and guide you through this process as we can understand this will be something new to a lot of you.

The deposit process can not be carried out unless the above is carried out and evidence is provided to House Hunt. 

If your tenancy is bills inclusive you do not require completing the above protocol regarding TV licensing. If you have set up a package with STB please click here

Council Tax

Please contact Birmingham City Council and inform them of your moving out date. If you are full time students you must ensure you provide  Birmingham City Council the following:

(If you are living in a shared property, all the following must be included into one email with your council tax reference number as the subject of the email) – This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Copy of your signed tenancy agreement
  • Copy of your student identification card
  • Student exemption certificate – this can be obtained from "Aston Web Student Hub" located in the Aston Web Building (R7 on the campus map).
  • If you can not physically visit the "Aston Web Student Hub" you can obtain this letter from the UOB online shop or alternatively you can email This email address is being protected from spambots. You need JavaScript enabled to view it. with the following template and they will provide your the student exemption certificate. 

     Dear Sir/Madam, 

     I am emailing to request a student exemption certificate for council tax which showcases my current rental property,

 
    My details are as follows:
   Full name:
    Student number: 
Course details:
Current out of term home address:
 
Kind Regards 
 

We do request a copy to be also sent to Hunt Hunt using the following email This email address is being protected from spambots. You need JavaScript enabled to view it.

Once the above is completed you must (click here)  and complete the online form required by  Birmingham City Council.

Once you have received a bill showcasing the final balance £0.00 please forward to This email address is being protected from spambots. You need JavaScript enabled to view it.

The deposit process can not be carried out unless the above is carried out and evidence is provided to House Hunt. 

Cleaning

Our moving out booklet is an easy guide with loads of suggestions and directions ensuring that the full property clean is carried out to a high standard. A full property clean constitutes the cleaning of the following areas and fixtures and fittings that are included (this may change depending on property make up):

  • Living area/Dining area
  • Communal area
  • Kitchen
  • Bedrooms
  • Bathrooms
  • Stairs
  • Corridors
  • Front and rear garden
  • Store rooms 

Please click on the booklet icon for further information. 

 

 

 

 

 

 

 

 

 

 

 

We House Hunt have also created you a few video clips of what is required when conducting your end of tenancy clean (Please Note: These are general guidelines and a brief over view)

Please find these links below:

Within each of these video links we have created a list of items which will no doubt help you carry out the cleaning. These items can be purchased from any superstore/supermarket.

Our end of tenancy surveys showcase that over 90% of our tenants who live around the Selly Oak/Harborne area have found Wilko as the most cost effective and convenient store to purchase the items stipulated.

You can simply add these items into your basket and collect it from the local Selly Oak/Harbone Wilko which is located by (clicking here).

Damages

We at House hunt understand general wear and tear and acknowledge that a property which has been occupied for a year will showcase depletion. We believe in honesty and transparency so it is imperative all damages are reported as soon as it happens prior to check out, this will work in the favour of the tenants and the landlord. Should any damages be picked up on the inspection by your landlord/property manager this will be documented and appropriate measures will be taken and forwarded to yourself.

Keys

Keys must be returned to us no later than 30th June at 11am (if your tenancy ends on a different date – please contact House Hunt This email address is being protected from spambots. You need JavaScript enabled to view it.

If you wish to move out earlier than your last day of your tenancy, please contact us with a date and time when you intend to return keys This email address is being protected from spambots. You need JavaScript enabled to view it.

All the keys which were provided at the beginning of the tenancy need to be returned back to House Hunt in the same condition, failure to do so will lead to financial complications stated in your AST. 

Please contact House Hunt at least two week's in advance when you intend to move out and return keys so your designated property manager can instruct you of the procedures of the key return policy. This email address is being protected from spambots. You need JavaScript enabled to view it.

House Hunt must be notified of date and time when the property will become fully vacant and when keys will be returned, this will also benefit outgoing tenants with the end of tenancy procedures being carried out swiftly. 

Deposit Return

All security deposits are protected either with (DPS) or (MYDEPOSITS) and will be returned to your selves within 28 days from your last date of your tenancy. This is subject to the following actions being carried out which have been detailed above:

  • Rent
  • Utility Bills
  • Cleaning
  • Damages
  • Keys 

THANK YOU FOR CHOOSING HOUSE HUNT AND WE WISH THE VERY BEST FOR ALL YOUR FUTURE ENDEAVOURS.

  • Trading Standards
  • CMP
  • DPS
  • My Deposit
  • ICO
  • PRS
  • NLA National Landlords Association
  • Midland Landlord
  • HISCOX